Refund policy

Refund & Return Policy – magic11box

At magic11box, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in the original packaging
• Proof of purchase or order confirmation is required

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable products
• Personalized or custom-made items
• Final sale or clearance items

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
magic11box@outlook.com

Please include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing time may take 5–10 business days depending on your bank or payment provider

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact Information

magic11box
158 Jefferson St, Brooklyn, NY 11206, United States
Email: magic11box@outlook.com